Returns & Exchanges
At Ywigs, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for products in their original, unaltered condition. Please ensure all lace remains uncut and the hair has not been styled or chemically treated to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer support team via email within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the wig in its original packaging, ensuring the lace is intact and all free gifts or accessories are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a traceable carrier to send the package back to our fulfillment center, then share the tracking number with our team.
Inspection and Refund
Once our quality control team verifies the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing